Customer Satisfaction Survey

Your Name ___________________________________________________________________ M ( ) F ( )

Mailing Address _______________________________________________________________ Apt _____

City _______________________________________________ State ____________ Zip ______________

Home Phone (      )_____-___________                     Alt Phone (      )_____-___________

Age Category (circle one)  11& Under   12-17              18-24              25-34               35-54             55+

Birthday Month____________ Day _____    Email:_____________________________________________

I Usually bowl a score of __________     Own a ball? Y ( ) N ( )     Own Shoes Y ( ) N ( )

 

 

 

 

 

 

 

 

 

Poor

 

Very Good

 

  Atmosphere at Recckios Bowling Center

1

2

3

4

5

 

  How satisfied are you are Recckio’s

1

2

3

4

5

 

  Staff Friendliness

1

2

3

4

5

 

  House Balls

1

2

3

4

5

 

  House Shoes

1

2

3

4

5

 

  Air Quality

1

2

3

4

5

 

  Cleanliness of Center

1

2

3

4

5

 

  Value for $$ Spent

1

2

3

4

5

 

  Music

1

2

3

4

5

 

  Light Show

1

2

3

4

5

 

 

 

 

 

 

 

 

 

Approximately how many times in the past 12 months have gone bowling? _________________________

How many people are in your household? ____________________________________________________

How many of them go bowling at least once a year? ____________________________________________

What general or specific comments do you have that would improve our service to make you a happier Customer.

 

What could we do to get you and your friends to come to open bowling more often?

______________________________________________________________________________________

Are you interested in joining a league? Y ( ) N ( )          How about a FUN league? Y ( ) N ( )

In the next 12 months do you plan to bowl:  * More ( )    * Less ( )  * About the same ( )

COMMENTS:

______________________________________________________________________________________

______________________________________________________________________________________

______________________________________________________________________________________

 

 

Thank you for taking the time to help us improve our service at Recckio’s, YOUR bowling center.

 

To show our appreciation, please include a self addressed stamped envelope and we will return to you a free game of open bowling.  Don’t forget to visit us on the web at www.RecckiosBowling.com.